Paratransit in Prospect Heights, Illinois
2 transit agencies reported demand-response (door-to-door) service in Prospect Heights, IL, to the National Transit Database for 2024, including 1 with ADA paratransit.
At a glance
- Main provider
- Pace ADA Paratransit
- One-way fare (NTD 2024)
- $3.25
- $3.25 per ride (cash exact fare, ADA ticket or Ventra); PCA rides free Verified official source, checked 2026-10-17
- Booking window (NTD 2024)
- Book by the day before
- Reserve 1 day in advance. City of Chicago reservations 6 a.m.-6 p.m. daily; suburban 6 a.m.-6 p.m. weekdays, 8 a.m.-5 p.m. weekends/holidays Verified official source, checked 2026-10-17
- Service hours (NTD 2024)
- Mon–Sun: 24 hours
- Phone
- (866) 926-9631 (City of Chicago reservations; suburban areas have their own lines) Verified official source, checked 2026-10-17
- Website
- pacebus.com/ada
County: Cook County · Population (Census 2024 estimate): 15,566
Who provides paratransit in Prospect Heights
Pace ADA Paratransit
Pace, the Suburban Bus Division of the Regional Transportation Authority
ADA paratransit (reported to NTD)Serves the whole city
This agency reported ADA-eligible demand-response service to the NTD for 2024.
- Website: pacebus.com/ada
- Phone: (866) 926-9631 (City of Chicago reservations; suburban areas have their own lines) Verified official source, checked 2026-10-17
- Fare: $3.25 per ride (cash exact fare, ADA ticket or Ventra); PCA rides free Verified official source, checked 2026-10-17
- Booking: Reserve 1 day in advance. City of Chicago reservations 6 a.m.-6 p.m. daily; suburban 6 a.m.-6 p.m. weekdays, 8 a.m.-5 p.m. weekends/holidays Verified official source, checked 2026-10-17
| Service | One-way fare | Booking | Days and hours | Eligibility required |
|---|---|---|---|---|
| Purchased transportation (contractor) ADA eligible | $3.25 | Book by the day before | Mon–Sun: 24 hours | No |
| Transportation network company (purchased) ADA eligible | $3.25 | Book by the day before | Mon–Sun: 24 hours | No |
| Taxi (purchased transportation) ADA eligible | $3.25 | Book by the day before | Mon–Sun: 24 hours | No |
Wheeling Township
Dial-a-ride / demand responseServes the whole city
This agency reported demand-response (dial-a-ride) service but did not flag it as ADA paratransit. Rules on who can ride may differ.
- Website: wheelingtownship.com/content/Docs/Senior_Bus_Application%202022.pdf
- Phone: Not published in the NTD. Use the agency website.
| Service | One-way fare | Booking | Days and hours | Eligibility required |
|---|---|---|---|---|
| Directly operated by the agency | $2.00 | Book by the day before | Mon–Fri: 9:00 AM–4:00 PM; Sat–Sun: no service reported | No |
Federal rules: ADA paratransit fares can be no more than twice the regular bus fare, a personal care attendant rides free, and trips must be bookable the day before during the agency’s business hours (49 CFR 37.131).
How to apply
- Contact the paratransit provider for Prospect Heights, IL and ask for an ADA paratransit eligibility application (most agencies also post it online).
- Complete the application. Many agencies also ask for an in-person or phone assessment and a statement from a health professional.
- The agency must decide within 21 days of receiving a complete application. If it does not, you must be treated as eligible until it decides (49 CFR 37.125).
- A denial must be in writing, give the reasons, and explain how to appeal.
- Pace ADA Paratransit: Eligibility is certified by the Northern Illinois Transit Authority (NITA): 312-663-HELP (4357), Mon-Fri 8:30 a.m.-5 p.m. Verified official source, checked 2026-10-17
Visiting Prospect Heights?
If you are eligible for ADA paratransit where you live, the provider here must give you service as a visitor for any combination of 21 days in a 365-day period, starting with your first trip. Bring proof of your eligibility from home. If your home area has no paratransit, the agency can ask for proof of where you live and, if your disability is not apparent, proof of disability (49 CFR 37.127; FTA guidance). After 21 days, you may be asked to apply locally.
- Pace ADA Paratransit: Out-of-town visitors should request Pace ADA Paratransit eligibility at least 7 days before the first day of travel Verified official source, checked 2026-10-17
Contact the provider before your trip so your visitor eligibility is on file. Using paratransit when you travel
Private wheelchair transportation near Prospect Heights
Coming soon. This space will list private wheelchair-van and accessible-taxi companies serving Prospect Heights, clearly labeled as featured listings. No providers are listed yet.
Run a wheelchair transportation service here? Listings are not open yet.
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Last updated: 2026-10-17 (site build). Source: FTA National Transit Database (NTD), 2024 report year, retrieved October 17, 2026: coverage, fares and eligibility, service schedules, agency information. Blank fields mean the information was not in the source; we do not guess. Report a correction.