Privacy Policy — ParatransitGuide
1. Who we are
The paratransitguide.com website ("ParatransitGuide", "we", "us") is a free guide to ADA paratransit in the United States, by city and state, built from official Federal Transit Administration data. It is not affiliated with the FTA, the U.S. DOT or any transit agency.
The site is operated by the ParatransitGuide team. For any question about your personal information, write to the person in charge named in section 2.
This policy explains, in plain language, what personal information we process, why, who we share it with and how to exercise your rights, in accordance with Québec's Act respecting the protection of personal information in the private sector. It applies to paratransitguide.com (paratransitguide.ca redirects to paratransitguide.com).
2. Person in charge of the protection of personal information
For any question, request or complaint about your personal information, write to:
Person in charge of the protection of personal information — ParatransitGuide
Email: contact@paratransitguide.com
3. Information we process
3.1 When you browse the site
- Technical connection data. As with any website, your browser sends our hosting provider, Cloudflare (Cloudflare Workers), the technical data needed to display pages and protect the site: IP address, date and time, page requested, browser and system (user agent) and security data. It is used to deliver the site, protect it against abuse and troubleshoot errors.
- Detailed logs. We have not enabled detailed request logging (Workers Logs) for this site (configuration observed on Oct. 17, 2026).
- Audience measurement (Cloudflare Web Analytics). We use Cloudflare Web Analytics, a service of Cloudflare, Inc. (United States), to measure site traffic in aggregate. A Cloudflare script (
static.cloudflareinsights.com/beacon.min.js) sends, for each page view, technical data: page viewed, referring site (referrer), browser and device type, country and page-load performance measurements. This service sets no cookies; according to Cloudflare, it does not use local storage, does not store the IP address and does not track you across sites. We only see aggregate statistics. This data is processed by Cloudflare outside Québec (see section 6). It is not used for advertising or profiling. These statistics are kept at Cloudflare under that service's rules. - Storage in your browser. Our pages set no cookies and use neither local storage nor session storage (observed Oct. 17, 2026).
3.2 Inactive forms
The newsletter form ("Sign up (coming soon)") and the correction form ("Report a correction") are not active yet: they send and store no information. Before they go live, this policy will be updated (tool chosen, data collected, provider, open tracking, retention).
3.3 When you write to us
If you email us (contact@paratransitguide.com), we use your address and the content of your message to reply and, where relevant, correct information on the site. These emails are received in a Microsoft 365 mailbox (see section 5). Retention: as long as needed to handle your request and follow up on it, then deleted.
4. Why we use this information
- to display the site and protect it against abuse, fraud and bots; to troubleshoot errors;
- to measure audience in aggregate and improve content;
- to respond to your requests.
We do not sell your personal information, we do not use it for targeted advertising and we do not profile you.
5. Who we share your information with
Our providers act on our behalf, under their terms and data processing agreements, and only to provide their service:
- Cloudflare, Inc. (United States): hosting, security and audience measurement. Its sub-processors: https://www.cloudflare.com/gdpr/subprocessors/.
- Microsoft Corporation (United States; Microsoft 365): receipt and hosting of emails sent to contact@paratransitguide.com. Emails stored in Canada (Microsoft data residency commitment); occasional access from outside Canada possible for support and security, governed by Microsoft's data protection addendum. Agreement: Microsoft Products and Services Data Protection Addendum (https://aka.ms/dpa).
We may also disclose information where the law requires or permits it (for example, at the request of a competent authority).
6. Disclosure outside Québec
Our providers (Cloudflare and Microsoft) operate their services outside Québec. Your information may therefore be processed or stored outside Québec and Canada, including in the United States. These providers process your information under their data protection agreements, only to provide their service to us.
7. Cookies and similar technologies
Our pages set no cookies and use no advertising or tracking cookies. Audience measurement works without cookies. Depending on security settings, Cloudflare may set cookies strictly necessary for security (bot detection); none were observed on our pages on Oct. 17, 2026. If we ever add cookies or technologies that can identify, locate or profile you, those functions will be off by default and we will inform you beforehand.
8. Retention and destruction
We keep information only as long as needed for the purposes stated, then destroy or anonymize it:
- audience statistics: aggregate figures only; kept at Cloudflare under that service's rules;
- emails received: see section 3.
9. Security
We take reasonable security measures: encrypted connections (HTTPS), restricted access to administrative accounts, collection limited to what is strictly needed. No system is infallible; we handle any confidentiality incident as required by law, including notifying the Commission d'accès à l'information and affected individuals where the incident presents a risk of serious injury.
10. Your rights
Subject to the law, you may:
- access the personal information we hold about you and obtain a copy;
- request its correction if it is inaccurate, incomplete or equivocal, or if its collection, disclosure or retention is not authorized by law;
- withdraw your consent to its use or disclosure (for example, unsubscribe);
- request, in the cases provided by law, that we stop disseminating information or de-index a hyperlink;
- obtain information on how we process your information (categories of persons with access, retention period, contact details of the person in charge).
Write to the person in charge (section 2). We may ask you to confirm your identity. We reply in writing no later than 30 days after receiving your request.
11. Complaints
You may first send us a written complaint (section 2); we will handle it diligently. If you are not satisfied, you may contact the Commission d'accès à l'information du Québec (https://www.cai.gouv.qc.ca). If you live elsewhere in Canada, you may also contact the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca).
12. Minors
The site is intended for paratransit riders, their families and caregivers. It is not directed at children. We do not knowingly collect personal information from a minor under 14 without the consent of the person having parental authority or the tutor. If you believe a child has sent us information, write to us and we will delete it.
13. Changes to this policy
We may change this policy. The current version is always published on this page with its update date. For significant changes, we will post a visible notice on the site.
14. Language
This policy is also available in French on request (section 2). In case of discrepancy, the French version prevails.
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