Paratransit rider guides
Plain-language explanations of the rules, each with links to the official sources. They are general information, not legal advice; your agency’s rider guide has the local details.
United States (ADA)
- Eligibility explained
Who qualifies, the three categories, the 21-day decision rule and recertification. - Visiting another city (21-day rule)
Using paratransit when you travel: 21 days in any 365-day period. - How to book a ride
Step-by-step guide to booking an ADA paratransit trip: when you can call, what to have ready, pickup-time negotiation, return trips and cancelling. - Your rights under the ADA
ADA paratransit service rules in plain language: next-day booking, the one-hour window, fares at most 2x the bus, no trip limits, no-show rules, complaints. - Appealing a denial
Denied ADA paratransit eligibility? What the denial letter must say, the 60-day appeal window, your right to be heard and the 30-day decision rule. - Attendants and companions
Who can ride with you on ADA paratransit: personal care attendants ride free, one companion is guaranteed at your fare, more if space allows. - Service animals
Traveling with a service animal on ADA paratransit and transit: the DOT definition, what staff may ask, when an animal can be refused, comfort animals.
Canada
- Canada: eligibility by province
How eligibility for specialized (paratransit) services works in Canada: Ontario's provincial standard, and how to apply in other provinces and territories.