Paratransit in Palo Alto, California
3 transit agencies reported demand-response (door-to-door) service in Palo Alto, CA, to the National Transit Database for 2024, including 3 with ADA paratransit.
At a glance
- Main provider
- Valley Transportation Authority
- One-way fare (NTD 2024)
- $4.00
- Booking window (NTD 2024)
- Book by the day before
- Service hours (NTD 2024)
- Mon–Fri: 5:00 AM–12:30 AM (next day); Sat: 5:00 AM–12:00 AM (next day); Sun: 5:00 AM–11:00 PM
- Phone
- Not published in the NTD. Use the agency website.
- Website
- vta.org
County: Santa Clara County · Population (Census 2024 estimate): 67,658
Who provides paratransit in Palo Alto
Valley Transportation Authority
Santa Clara Valley Transportation Authority
ADA paratransit (reported to NTD)Serves the whole city
This agency reported ADA-eligible demand-response service to the NTD for 2024.
- Website: vta.org
- Phone: Not published in the NTD. Use the agency website.
| Service | One-way fare | Booking | Days and hours | Eligibility required |
|---|---|---|---|---|
| Purchased transportation (contractor) ADA eligible | $4.00 | Book by the day before | Mon–Fri: 5:00 AM–12:30 AM (next day); Sat: 5:00 AM–12:00 AM (next day); Sun: 5:00 AM–11:00 PM | No |
San Benito County Express
San Benito County Local Transportation Authority
ADA paratransit (reported to NTD)Serves the whole city
This agency reported ADA-eligible demand-response service to the NTD for 2024.
- Website: sanbenitocountyexpress.org
- Phone: Not published in the NTD. Use the agency website.
| Service | One-way fare | Booking | Days and hours | Eligibility required |
|---|---|---|---|---|
| Purchased transportation (contractor) ADA eligible | $2.00 | Book by the day before | Mon–Fri: 6:00 AM–6:00 PM; Sat: 9:00 AM–3:00 PM; Sun: no service reported | Yes |
SamTrans
San Mateo County Transit District
ADA paratransit (reported to NTD)Serves part of the city
This agency reported ADA-eligible demand-response service to the NTD for 2024.
- Website: samtrans.com
- Phone: Not published in the NTD. Use the agency website.
| Service | One-way fare | Booking | Days and hours | Eligibility required |
|---|---|---|---|---|
| Purchased transportation (contractor) ADA eligible | $4.25 | Same day (no minimum notice reported) | Mon–Sun: 12:30 AM–12:29 AM (next day) | No |
| Taxi (purchased transportation) ADA eligible | $4.25 | Book by the day before | Mon–Sun: 12:30 AM–12:29 AM (next day) | No |
Federal rules: ADA paratransit fares can be no more than twice the regular bus fare, a personal care attendant rides free, and trips must be bookable the day before during the agency’s business hours (49 CFR 37.131).
How to apply
- Contact the paratransit provider for Palo Alto, CA and ask for an ADA paratransit eligibility application (most agencies also post it online).
- Complete the application. Many agencies also ask for an in-person or phone assessment and a statement from a health professional.
- The agency must decide within 21 days of receiving a complete application. If it does not, you must be treated as eligible until it decides (49 CFR 37.125).
- A denial must be in writing, give the reasons, and explain how to appeal.
Visiting Palo Alto?
If you are eligible for ADA paratransit where you live, the provider here must give you service as a visitor for any combination of 21 days in a 365-day period, starting with your first trip. Bring proof of your eligibility from home. If your home area has no paratransit, the agency can ask for proof of where you live and, if your disability is not apparent, proof of disability (49 CFR 37.127; FTA guidance). After 21 days, you may be asked to apply locally.
Contact the provider before your trip so your visitor eligibility is on file. Using paratransit when you travel
Private wheelchair transportation near Palo Alto
Coming soon. This space will list private wheelchair-van and accessible-taxi companies serving Palo Alto, clearly labeled as featured listings. No providers are listed yet.
Run a wheelchair transportation service here? Listings are not open yet.
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Last updated: 2026-10-17 (site build). Source: FTA National Transit Database (NTD), 2024 report year, retrieved October 17, 2026: coverage, fares and eligibility, service schedules, agency information. Blank fields mean the information was not in the source; we do not guess. Report a correction.