The RIDE
Massachusetts Bay Transportation Authority
ADA paratransit (reported to NTD)
This agency reported ADA-eligible demand-response service to the NTD for 2024.
- Headquarters
- Boston, MA
- Phone
- 844-427-7433 (TRAC, during business hours) Verified official source, checked 2026-10-17
- Demand-response trips in 2024
- 960,871
- Places served (NTD)
- 52 in 5 counties
- NTD ID
- 10003
Fare: ADA ride $3.35 one-way ($1.70 with senior or income-eligible reduced fare card); PCA free Verified official source, checked 2026-10-17
Booking: Book online, in The RIDE app or by phone; changes after 5 p.m. for next-day service may be charged the premium fare Verified official source, checked 2026-10-17
Service area: Boston and listed surrounding cities and towns; trips more than 3/4 mile from MBTA bus or subway service pay the premium (non-ADA) fare Verified official source, checked 2026-10-17
Services, fares and hours
| Service | One-way fare | Booking | Days and hours | Eligibility required |
|---|---|---|---|---|
| Purchased transportation (contractor) ADA eligible | $3.35 | Book by the day before | Mon–Sun: 5:00 AM–2:00 AM (next day) | Yes |
Cities with a guide page
- Beverly, MA
- Boston, MA
- Braintree Town, MA
- Brockton, MA
- Cambridge, MA
- Chelsea, MA
- Everett, MA
- Lynn, MA
- Malden, MA
- Medford, MA
- Melrose, MA
- Newton, MA
- Peabody, MA
- Quincy, MA
- Randolph Town, MA
- Revere, MA
- Salem, MA
- Somerville, MA
- Waltham, MA
- Weymouth Town, MA
- Winthrop Town, MA
- Woburn, MA
Counties served
Essex County, MA; Middlesex County, MA; Norfolk County, MA; Plymouth County, MA; Suffolk County, MA
Rider guides
- How to book a ride
- Your rights under the ADA
- Appealing a denial
- Attendants and companions
- Service animals
- Visiting another city
Report an error on this page (The RIDE)
Last updated: 2026-10-18 (site build). Source: FTA National Transit Database (NTD), 2024 report year, retrieved October 17, 2026: coverage, fares and eligibility, service schedules, agency information. Blank fields mean the information was not in the source; we do not guess. Report a correction.